RETURN & EXCHANGE

Dear Customer,

We want you to love your Dove Gress purchase.

All Dove Gress garments are individually crafted only after your order has been placed. We do not keep finished garments in stock.

We offer complimentary tailoring according to your individual measurements and height at no additional cost. We highly recommend checking our Size Guide before placing your order:

https://dovegress.com/pages/sizing-chart

If you are between sizes, would like your garment tailored to your measurements, or need styling advice, please contact us before placing your order via email at dovegress@gmail.com or through our contact form:

https://dovegress.com/pages/contact

Standard Size & Standard Colour Orders

If you have ordered a garment in a standard size and standard colour, and it does not fit as expected, you may request an exchange or return within 14 days of delivery.

Items must be unworn (other than trying them on), unwashed, unaltered, free from make-up, deodorant or other stains, and returned with all original tags attached.

Made-to-Order & Custom Orders

Custom colours, custom sizing, personalised garments, and products clearly marked as “Made to Order” or “Custom Made” are individually produced specifically for you after your order is placed. These items are non-returnable, non-refundable and non-exchangeable.

We do not currently offer free return shipping. All return shipping costs are the customer’s responsibility. Original shipping charges, customs duties and taxes are non-refundable.

We do not accept returns from outside the European Union.

If you wish to request a return or exchange, please contact us within 14 days of delivery by emailing dovegress@gmail.com or via:

https://dovegress.com/pages/contact

The following items cannot be returned or exchanged:

Custom colour orders
Custom size garments
Personalised products
Products marked as Made to Order or Custom Made
Sample Sale items
Gift cards
Products purchased using discount codes

If your item arrives with a manufacturing defect or an error on our part, please contact us within 14 days of delivery. We will gladly repair, replace, or otherwise resolve the issue in accordance with applicable consumer protection laws